Privacy Policy

1. Introduction

UBook360 Travel Ltd. (“we”, “us”, or “our”) respects your privacy. This policy explains what personal information we collect when you use UBook360 (https://ubook360.com), how we use it, and the choices you have. By using our site and services, you acknowledge the practices described here.

2. Information we collect

We may collect:

• Account data — name, email, phone number, password, and profile preferences
• Booking data — traveler names, dates of birth, passport or ID details where required, travel itineraries, and special requests
• Payment data — billing address and payment token references processed by our payment partners (we do not store full card numbers on our servers)
• Technical data — IP address, browser type, device identifiers, pages visited, and approximate location derived from IP
• Communications — messages you send to support, and feedback or survey responses

3. How we use your information

We use personal information to:

• Provide search results, process bookings, and manage your account
• Communicate about confirmations, changes, refunds, and support requests
• Improve site performance, security, and user experience
• Send marketing communications where you have opted in (you may unsubscribe anytime)
• Comply with legal obligations and prevent fraud or abuse

4. Cookies and similar technologies

We use cookies and similar technologies for essential site functions, analytics, and — with your consent where required — marketing. You can manage non-essential cookies through our cookie banner and your browser settings. See also our cookie notice on first visit.

5. Sharing your information

We may share information with:

• Airlines, hotels, visa partners, and other suppliers needed to fulfill your booking
• Payment processors and fraud-prevention providers
• Hosting, analytics, and customer-support vendors acting on our instructions
• Authorities when required by law or to protect rights and safety

We do not sell your personal information for monetary consideration.

6. International transfers

Your information may be processed in countries other than your own, including where our suppliers and infrastructure are located. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

7. Retention

We keep personal information only as long as needed for the purposes described above, including to meet legal, accounting, and dispute-resolution requirements. Booking records are typically retained for several years; dummy note: confirm retention periods with counsel.

8. Security

We apply administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use a strong password and notify us of any suspected unauthorized access.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to certain processing, and to data portability. You may also lodge a complaint with a supervisory authority. To exercise rights, contact us using the details below.

10. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children except when a parent or guardian includes a minor as a traveler on a booking.

11. Changes to this policy

We may update this Privacy Policy periodically. We will post the revised version on this page and update the “Last updated” date. Continued use of the site after changes means you acknowledge the updated policy.

12. Contact us

For privacy questions or requests, contact UBook360 Travel Ltd. at [email protected], call 877-492-7360, or write to 7076 Peachtree Ind Blvd, Peachtree Corners GA 30071.